Online Help related links....

THE BROWSE SEQUENCE IN ONLINE HELP
http://www.stc.org/confproceed/1994/PDFs/PG266268.PDF

Interactive Help: Adapting Content for Multiple Users
www.stc.org/48thConf/postconf/DownsJackson_Paper.pdf

Applying Software Development Methodology to Developing Help Systems
http://www.stc.org/confproceed/1998/PDFs/00008.PDF

Linking Strategies for Online Help and Web Sites
www.stc.org/48thConf/postconf/Linking_Strategies.pdf

Trends in HTML-Based Help Design
www.stc.org/intercom/PDFs/2000/200001_15-19.pdf

When Users Hate Help
http://www.stc.org/48thConf/postconf/Heninger_3P1.pdf

By The Way, We Also Want Online Help
http://www.stc.org/confproceed/1994/PDFs/PG451.PDF

Structuring Help for Re-Use
http://www.stc.org/confproceed/1995/PDFs/PG312313.PDF

Estimating Scope and Schedule for a Help Project
http://www.stc.org/confproceed/1997/PDFs/0049.PDF

When Customers Hate Help
http://www.stc.org/48thConf/postconf/Heninger_3P2.pdf

Trends in HTML-Based Help Design
http://www.stc.org/intercom/PDFs/2000/200001_15-19.pdf

Designing an Online Help System Before the Interface is Ready
http://www.stc.org/confproceed/1997/PDFs/0215.PDF

Indexing Online Help
www.stc.org/46thConf/postconf/we7n.ppt

What's Ahead for Help? Remember Your Roots
www.stc.org/intercom/PDFs/2002/200201_25-31.pdf

Moving Beyond Help
www.stc.org/confproceed/1995/PDFs/PG311.PDF

Quality online help development
www.stc.org/46thConf/postconf/help2fin.pdf

Help Is Dead. Long Live Help!
www.stc.org/confproceed/2001/PDFs/STC48-000073.PDF

Information sources on indexing online help
www.stc.org/46thConf/postconf/we7nrl.pdf

The Evolution of a Help System
http://www.stc.org/confproceed/1995/PDFs/PG408410.PDF

For More Information on Indexing Online Help…
http://www.stc.org/46thConf/postconf/we7nrl.pdf

Strategies for Using Information Types in HTML Help
http://www.stc.org/confproceed/1998/PDFs/00172.PDF

Adding Life to your documentation
http://www.stc.org/intercom/PDFs/2003/200311_25-28.pdf

Key Roles In Developing Successful Online Help
http://www.stc.org/confproceed/1999/PDFs/058.PDF

Creating Documentation that shows
http://www.stc.org/intercom/PDFs/2000/200012_22-25.pdf

Standards for Visuals for Online Help: Selected Examples
http://www.stc.org/confproceed/1997/PDFs/0068.PDF

Seven Steps to Successful Online Help
http://www.stc.org/confproceed/1995/PDFs/PG411414.PDF

Wizards
http://www.stc.org/intercom/PDFs/2000/200011_22-23.pdf

Benefits and Pitfalls of Mentoring
http://www.stc.org/ConfProceed/2003/PDFs/STC50-003.pdf

Making Online Help Helpful - Perspectives of professionals and users
http://www.stc.org/ConfProceed/2003/PDFs/STC50-081.pdf

Planning and Creating a Windows Online Help System
http://www.stc.org/confproceed/1995/PDFs/PG264267.PDF

Online Help: You Think It’s Documentation but Your Company Thinks It's Software
http://www.stc.org/confproceed/1999/PDFs/stc-47.pdf

Business Plans Build Good Business
http://www.stc.org/intercom/PDFs/2004/200404_38-39_42.pdf

The State of Navigation
www.stc.org/confproceed/1998/PDFs/00168.PDF

Mastering The Mayhem: How To Manage A Hypertext Help Project
http://www.stc.org/confproceed/1994/PDFs/PG412.PDF

TW_Dynamic Content Management_Feb2001
http://www.stc.org/intercom/PDFs/2001/200102_28-32,42.pdf

Building Documentation into the Interface
http://www.stc.org/confproceed/1998/PDFs/00025.PDF

Documentation Through the Discovery Process
http://www.stc.org/ConfProceed/2003/PDFs/STC50-097.pdf

A Modular Approach to WinHelp Projects - The Process Behind the Success
http://www.stc.org/confproceed/1996/PDFs/PG0267.PDF

Developing WebHelp: What ‘How to’ Design Doesn’t Always Tell Us
http://www.stc.org/confproceed/1998/PDFs/00057.PDF

Creating Online Help (Part 1): Design and Development Considerations
http://www.macromedia.com/devnet/robohelp/articles/online_help_print.html

Creating Online Help (Part 2): Strategies and Implementation
http://www.macromedia.com/devnet/robohelp/articles/online_help_pt2_print.html